Technology Requirements
Online speech therapy is easy to set up. Here's everything you need for successful sessions from home.
Supported Devices
What you can use for sessions
Computer (Recommended)
Desktop or laptop computer with webcam
- Windows 10+ or macOS 10.13+
- Built-in or external webcam
- Built-in or external microphone
- Speakers or headphones
Tablet
iPad or Android tablet
- iPad (5th gen+) or Android tablet
- Front-facing camera
- Latest OS version recommended
- Tablet stand helpful for stability
Smartphone
iPhone or Android phone (backup option)
- Front-facing camera required
- Smaller screen may limit activities
- Best for quick sessions only
- Phone stand recommended
Internet Requirements
A stable connection is key
Minimum Speed
May experience occasional lag
Recommended Speed
Smooth, reliable sessions
Test Your Internet Speed
Not sure about your internet speed? Visit speedtest.net to check your current download and upload speeds.
Setup Tips
Get the best experience
Find Good Lighting
Position yourself facing a window or light source. Avoid having bright lights behind you, which creates a silhouette.
Minimize Background Noise
Choose a quiet space away from TVs, pets, and other family members. Close windows if there's outside noise.
Position Camera at Eye Level
Adjust your device so the camera is at your child's eye level. This helps the therapist see facial movements clearly.
Use a Stable Surface
Place your device on a stable surface or use a stand. A moving camera can be distracting and make it harder to see clearly.
Close Other Applications
Close unnecessary browser tabs and applications to ensure your device runs smoothly during the session.
Test Before Your Session
Join the session link a few minutes early to make sure everything is working. We'll help troubleshoot if needed.
Troubleshooting
Quick fixes for common issues
Video is laggy or freezing
- 1Move closer to your WiFi router
- 2Disconnect other devices from the network
- 3Close unnecessary applications
- 4Try using a wired ethernet connection
Audio is cutting out
- 1Check that your microphone isn't muted
- 2Try using headphones with a built-in mic
- 3Refresh your browser or rejoin the session
- 4Check your browser has microphone permissions
Camera isn't working
- 1Check that camera permissions are enabled
- 2Make sure no other app is using the camera
- 3Try a different browser (Chrome recommended)
- 4Restart your device if needed
Can't hear the therapist
- 1Check your device volume and speakers
- 2Make sure audio isn't muted in the video call
- 3Try using headphones
- 4Check your browser has audio permissions
Ready to Get Started?
Don't let technology concerns hold you back. We'll help you get set up and troubleshoot any issues.